Frequently Asked Questions
What should I expect on the first session?
The first session starts by reviewing a consent form and answering all your questions about the counselling process. Then our psychologists will focus on getting to know you, what brings you to therapy, your history, and the goals you want to achieve.
Are our services covered by your insurance?
The majority of workplace benefit plans cover a portion or the total cost of therapy sessions conducted by registered psychologists. You are encouraged to reach out to your insurance provider to ensure our services are covered. At the end of each session you will receive a receipt with the necessary information to submit to your insurance company for reimbursement.
How many sessions will I need?
Everyone’s experience is different. We recommend trying one session first to see if you have a connection and feel comfortable with your psychologist. From there, we recommend attending 3-4 weekly sessions to build momentum so you start seeing some positive change in your life. After the 4th session, you can decide if you want to continue weekly or biweekly.
I think 55 min might not be enough for me. Can I book longer sessions?
Absolutely! Viable Mindset offers 55 min and 85 min sessions. It is completely up to you which length you prefer.
Can I book an individual session for my partner, family member, or friend?
You can definitely encourage your partner to attend counselling and share your counselling experience with them. However, we ask our adult clients to contact us and book sessions themselves.
Do you offer counselling in other languages?
Yes we do. Stanislav can offer counselling in French and Russian. Yvonne offers counselling in Arabic.